Try something new with your hashtags.

Sourced through Scoop.it from: www.adweek.com

Hashtags are also great for automating business efforts. Support is one example (and alluded to in the article) where you might tell your customers to use #support when contacting you for help via Twitter.

 

Then using automation software (like Zapier) you can automatically detect messages that reference your Twitter name that include the #support hashtag. Using Zapier, you can then do any number of things such as opening a ticket using something like Zendesk, or send that support message to a support channel in Slack.

 

The important part is that using social media for more than just broadcasting is important — be sure you have a good method for staying on top of growing inbound messages too.

 

Feel free to try it out on us… just send a tweet to @ideaspringbiz and include the #tangocard for your chance to win a $25.00 Tango Card gift card. (We’ll randomly pick someone on July 31st, 2015 and let you know by Twitter if you’ve won.)